p style text - align justify Thank you for visiting our website We aim to provide you مع exceptional customer service You can get in touch مع us for any orders و inquiries و we will do our best to assist you Please read the terms و conditions to familiarize yourself مع the process of ordering Hiba Jaber Jewelry / p h 4 style text - align justify CUSTOMIZED ORDERS / h 4 p style text - align justify Please visit our Customize your Jewelry Page to see a step - by - step guide on how to create your own personalized piece of jewelry You can browse through our portfolio of previous designs which will help you decide on your own jewelry preference Visit the How it Works section to understand the process / p ul li Once you have confirmed the payment of your order you will receive an order confirmation by email / li li You have up to 24 hours to cancel your order و receive a full refund after that the order cannot be canceled / li li Please make sure to choose the exact characters و specifications you want Once the order has been confirmed changes cannot be made / li li We have provided you مع a size chart to help you determine your exact خاتم size please contact us if you need help figuring out your size We don't need the size for the design stage so if you don't have it right away no worries / li li Once the order has been confirmed it will not be possible to amend the size or ask for an exchange or refund / li li Should we need more information from you regarding the design we will get in touch مع you before we start the design process / li li You will receive a professional design within 3 - 6 working days from the date of confirmation based on the specifications you have provided You will then be able to review و share your feedback towards the final design We will make sure you love the design / li li Any agreed amendments will be made و the final design will be sent to you for approval before the design goes to production / li li Once the design has been approved و confirmed your jewelry is then hand - made by our talented craftsmen You can expect your unique piece to be ready between 2 to 3 weeks from the date of design confirmation It will be prepared و dispatched by Hiba Jaber Jewelry و you will be notified / li li For any urgent or express orders let us know و we will do our best to assist you We offer the express service مع an additional charge of 40 orders can be ready within 10 - 14 days but this depends on the complexity of the order / li li We do our best to deliver the order on time although we might be faced مع delays beyond our control at times / li li Any orders of personalized jewelry cannot be returned or exchanged as these are created to your individual preference / li li The jewelry will be delivered to you carefully packaged in a Hiba Jaber jewelry box و packaging طقم / li li If for any unfortunate reason we cannot fulfill the order or process it you will be notified within 7 working days و payment will be returned / li li Please note that Hiba Jaber does not design any jewelry that includes the use of inappropriate language / li li You get a two - year warranty on your customized jewelry piece for normal wear amp tear For any issues faced after one year let us know و we will see what we can do to assist you / li li The prices indicated are fairly accurate please note that depending on the order و the complexity of the design the price may vary slightly from the one indicated In each case the customer will be notified / li li Please note that the customized categories follow the same size و aesthetic specifications you see on the Get Inspired page If anything is not clear please get in touch مع us و one of our experts will help you / li / ul p style text - align justify If you have any other design requests or queries please contact us و we will do our best to assist you / p h 4 style text - align justify SEASONAL ORDERS / h 4 p style text - align justify You can visit our Shop page to explore our seasonal ready collections to make your selection Please choose your خاتم size و preferred color of the metal Once the payment is complete you will receive a confirmation email و production will start the next working day / p p style text - align justify You can cancel your order up to 24 hours from the time of placing the order و you will receive a full refund However once the production has started it will not be possible to cancel the order as we do most jewels based on the order / p p style text - align justify We do not offer exchanges or returns in most cases If for any reason you are not happy مع your order please get in touch مع us و we will do our best to assist you / p p style text - align justify If an item is faulty upon delivery please make sure you report the damage within three days from delivery و we will assist you to exchange the product / p h 4 style text - align justify SPECIAL REQUESTS / h 4 p style text - align justify You can get in touch مع us through our Contact Us page for any inquiries or special orders or requests و our team will get back to you / p h 4 style text - align justify خاتم SIZE / h 4 p style text - align justify It is very important to choose the correct خاتم size و for that reason we provide you مع the guidelines to measure your exact size You can find all the details on the خاتم size tab on the main home page at the bottom right - hand side Once the order has been confirmed it will not be possible to amend the size or ask for an exchange or refund nonetheless in most cases it will be possible to adjust the size mainly just one size up or down / p h 4 style text - align justify DELIVERY amp SHIPPING / h 4 p style text - align justify Hiba Jaber Jewelry delivers worldwide / p p style text - align justify Products are delivered to the address indicated by the user at the time the order is placed / p p style text - align justify We ship worldwide except for a few countries that are not possible due to reasons beyond our control / p p style text - align justify Please get in touch مع us if you have any queries / p p style text - align justify Local و International delivery is handled by FedEx و DHL / p p style text - align justify font - weight عريض General guidelines on delivery times are as follows / p ul li Once the order is ready to dispatch delivery will take 1 to 2 working days to UAE و 3 to 6 working days worldwide / li li We do our best to ship on time but sometimes there might be delays that are beyond our control / li li All products are carefully packaged to ensure safe delivery of goods Customers must check the goods at the time of delivery / li li For any urgent or express deliveries let us know و we will do our best to assist you / li / ul p style text - align justify We offer free shipping for the UAE br VAT will be at your own expense br we cover customs duty و handling fees on your behalf / p h 4 style text - align justify REPAIRS و DAMAGES / h 4 p style text - align justify If you face any issues مع the delivery such as damages missing pieces or broken or faulty products مع no fault of your own و proof that the item has not been worn you must communicate any concerns to us within 3 days from the date of delivery و we will assist you We will cover the shipping cost for any repairs that are not not your fault / p h 4 style text - align justify TWO YEAR WARRANTY / h 4 p style text - align justify Within the two - year warranty we are happy to repair any damages that result from normal wear و tear conditions including any stones falling out or خاتم alignment Please let us know و we will gladly repair it for you at no additional cost Get in touch مع us at info HibaJaber com و we will take care of it The warranty does not cover any damages resulting from misuse / p p style text - align justify If you face any issues مع the jewelry after that period you can let us know و we will provide you مع a repair estimate before you ship it back to us و we will let you know if it will be possible to fix it In most cases damages should be easily fixable و can be done at any nearby jewelry shop / p p style text - align justify In most cases shipping the product back to us will be at your own expense / p h 4 style text - align justify WEAR amp TEAR / h 4 p style text - align justify Hiba Jaber Jewelry is handmade مع high attention to quality و detail / p p style text - align justify For more information on this visit our Jewelry Care page / p h 4 style text - align justify OUR PRICES / h 4 p style text - align justify The prices quoted are those ruling at the time of production Due to circumstances beyond our control prices may have to be increased or decreased including any alteration to the rate of value - added tax All prices shown are cash prices All products shown in this service are subject to availability All orders are subject to acceptance of your order و prices will be confirmed on receipt of your order / p p style text - align justify For customized designs Prices indicated are fairly accurate please note that depending on the order و the complexity of the design the price may vary slightly to the one indicated In each case the customer will be notified / p h 4 style text - align justify COLOR REPRODUCTION / h 4 p style text - align justify Hiba Jaber Jewelry takes great care مع the colors of the products as they appear online The limitations of broadcasting may result in a slight variation Every reasonable care has been taken to ensure that the descriptions are as accurate as possible However specifications may change slightly / p p style text - align justify Also products are handmade مع high attention to detail which allows for slight variations in production / p h 4 style text - align justify COPYRIGHT / h 4 p style text - align justify Copyright subsists in Hiba Jaber Jewelry All brand names product names و titles used on this site are trademarks or trade names of their respective holders No permission is given in respect of the use of any of the above و such use may constitute an infringement of the holders rights / p p style text - align justify Ownership of the product passes over from Hiba Jaber Jewelry to the customer on confirmation of receipt of payment / p p style text - align justify Your email registration و personal details are used for newsletter purposes و for our own database Customer details will not be shared مع third parties / p h 4 style text - align justify PAYMENT و GENERAL / h 4 p style text - align justify We accept Credit Card Visa Debit Card via Stripe We do not cover any additional transaction fees or currency charges / p p style text - align justify Our team is here to provide you مع all the support you need to facilitate a hassle - free و smooth purchasing process please free to get in touch مع us و we will be here to help you Thank you for shopping مع us / p